Customer Experience Contributor

Michael Guta Info

Michael is an ICT coordinator for developing countries, specifically in Africa. He assesses the viability of implementing technologies in rural areas where there is minimal infrastructure available. The goal is to put systems in place that can sustain themselves with solar, wind and other forms of energy for wireless Internet if the infrastructure allows it and satellite Internet if the funding permits it. Michael also writes about ICT for local and international NGO’s and spends his free time as a playwright and an aspiring Photoshop enthusiast.
 

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Featured Datasheets

Datasheet: VIM - Academy

This datasheets is an introduction to the Exony Academy. It describes our course portfolio the range of different training delivery methods. In our standard training courseware the delivery methods are chosen to best suit the type and complexity of the subject.

Datasheet: VIM X - Family

This datasheet is a brief overview of the VIM X family. VIM X has been designed to allow organizations to get the most out of their investments in Cisco UCCE, CUCM and CVP including unique integration with Cisco HCS for Service Provider deployment.

Featured Case Studies

Case Study: CCI

This case study describes how employees from Corinthian Colleges use Exony VIM to deliver centralized management with local autonomy, making significant gains in efficiency and staff effectiveness by implementing sophisticated contact center data tools across its contact centers to help transform service delivery to students.

Case Study: VSP

This case study describes how eyecare group VSP Global uses Exony VIM to enhance operational visibility within its contact centers, making it easier for managers and supervisors to access the essential information needed to improve customer service.

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An Introduction to Exony